Payment & refund policy

Last updated: 2 August 2026

1. Scope

This policy covers everything a law firm pays Future Vision for Computer Systems & Networks L.L.C. for the Vision Law system: the subscription and its renewals, the charge for adding users, and Vision AI point top-ups. It complements the subscription agreement your firm signed; where the two differ, the agreement prevails.

2. Payment in advance

• The subscription is paid in advance for the term the firm chose, by bank card or bank transfer.
• VAT and any other charges due under UAE law are added.
• The firm's owner and administrator see the renewal date under «إدارة المكتب ← الاشتراك» (Office administration › Subscription), with the full payment history.

3. The saved card and automatic renewal

• When you pay by card, the card is kept by our payment provider, Stripe; we do not hold its number. Your firm sees only its brand, last four digits and expiry, on the «البطاقة المعتمدة» (card on file) line.
• The subscription renews automatically: on the renewal date the next term — for the number of users on that day, plus VAT — is charged to the card on file, without any request from the firm.
• The card on file is the subscription's default card. The firm's owner or administrator adds cards, chooses which one is the default and removes the others from «إدارة المكتب ← الاشتراك ← إدارة البطاقة والفواتير» (Manage card & invoices). At least one card stays while the subscription runs.
• The firm must keep a valid card on file. A card that will expire before the renewal is flagged «تنتهي قبل موعد التجديد» (expires before the renewal).
• Adding users during a term: the difference for the time left until the renewal is charged to the card on file first, and then the users are added. With two days or fewer to the renewal, the users are added at once and the difference is collected with the renewal.
• Fewer users, a lower package, or cancelling: a request from «إدارة المكتب ← الاشتراك», decided by the Vision team, taking effect at the end of the paid term.

4. Paying by bank transfer

• The firm transfers the renewal amount before its date to the account shown under «إدارة المكتب ← الاشتراك», then presses «تم التحويل» (Transfer made).
• We email the firm's owner a reminder a week before the renewal and a second one on the due date.
• The renewal is recorded once the money is confirmed in our account.

5. Late payment and suspended access

• If the renewal charge on the card is not accepted — declined by the bank, an expired card, or an extra verification the bank asked for — the system shows «لم يُقبل الدفع بالبطاقة» (card payment not accepted) and the firm's owner is emailed.
• The office keeps working as usual through a payment grace period of 7 days from the due date, unless your firm's agreement states another period.
• If nothing is paid within the grace period, access to the system is suspended for every user of the firm, and the client portal is closed, until payment is made.
• During a suspension the firm's owner and administrator can still sign in to «إدارة المكتب ← الاشتراك», to pay and nothing else.
• No data is deleted because of a suspension, and access returns as soon as the payment is confirmed.
• If non-payment continues, we may end the subscription under the agreement, and its provisions on expiry and data export then apply.

6. No refunds

All payments are final and are not refunded, including:

• the time left when a subscription is cancelled or reduced before its term ends;
• users removed during a paid term;
• days or months in which the system was not used, and any period of suspension for late payment;
• Vision AI points that were bought and not used.

The one exception is a charge taken in error: an amount charged twice, or an amount above what the invoice says is due. The difference is returned to the same payment method once it is verified, provided it is reported within 30 days of the charge.

7. Changes to this policy

We may change this policy; the date of the last change is shown at the top. No change affects an amount paid before it was published.

8. Contact

For any question about a payment, or to report a charge taken in error: [email protected] — from the firm's registered email, with the firm's name and the payment's date and amount.